Securus Technologies is a very interesting company. It’s portfolio all focuses on the prison and justice systems but its offerings are very unique and vast. They offer everything from phone calling services to inmates that wish to contact their loved ones, to monitoring and tracking contraband cell phones, to location tracking and more. The company has been around for a few decades and is based out of Dallas, Texas. They work with thousands of correctional facilities throughout the United States, Canada and Mexico.
Recently, PR Newswire had an article where real clients of Securus wrote in to share their reviews of the products and services. I was impressed by the positive reviews for a company that has such complex offerings and that works in a system so daunting as the prison and justice systems can be. I found the reviews that included true instances to be most helpful if I were evaluating their services.
In one instance, listening into a call helped a correctional institute find out that one of its employees was actually corrupt and aiding inmates to bring in contraband. The recording gave the facility the proof it needed to arrest that person and terminate their employment, making the facility safer for both inmates and staff.
Another instance a correctional officer listened to a call between and inmate and his brother where he was coercing him into giving false testimony and providing an alibi. The alibi would have shielded the inmate from conviction against a shooting charge, or it would have brought a perjury case against the other brother, who had no criminal record. The recording was actually able to be used by the prosecutor to put away the shooter. What a great review of how the products are making a true impact on keeping our prison systems safe and orderly using technology.
I work in a very crowded and dangerous prison, and me and my fellow officers have to work daily to keep contraband out of the hands of the inmates. This can be a real struggle because the inmates will often get visitors to smuggle items into the jail past our security, even though they known the risks and they could be put in jail as well. Besides searches, we do surprise cell checks, and we monitor the inmates phone calls, which has recently taken a turn for the better.
Securus Technologies recently installed a new inmate call system in our jail. We chose this company because their CEO, Rick Smith, says that the mission of all his 1,000 Texas-based employees is to make the world a little safer for us all. We were about to put that mission statement to the test when we discovered a huge rise in the number of contraband cases we had to deal with last month.
No sooner did me and my partners get trained on the LBS software, we saw results. The alert feature began to pick up on several conversations by inmates talking about one person who was selling prescription drugs. These inmates would go as far as to try and talk in code about using the drugs in their cells at night and hiding the drugs just out of my reach. We decided the first thing we would do is catch the inmate receiving drugs so the other inmates didn’t realize we broke their code, and then we would cut off the choke-point.
The team at Securus Technologies helped us to get up and running on their system and software, and today we are able to stop the spread of drugs, making the entire jail a safer place for my team and anyone behind those prison walls.
As each portion of our lives become more and more closely linked with technology, the benefits of a high-tech society become ever more apparent. As the medical fields, social infrastructure, and even manufacturing lines are only improved by the involvement of technology, the next obvious question is what facet of life can best be improved by highly adaptive technology.
Answering that question with resounding force, Securus Technologies, a company that helps facilitate inmate communications in many prison facilities across the nation, took to their clients to find how their technologies have helped make the prison system safer and more effective for all those within the system.
Securus Technologies’ Clients Speak Volumes
In a very unprecedented form of transparency, Securus Technologies recently published a list of what their real clients are saying about their services. Different from the recent spate of “real customer” promotions utilized by car manufacturers, the comments from all of the clients were collected directly from the clients themselves. The comments which came in the form of hard written letters, e-mails, and other communication channels all expressed the same message throughout each, that Securus Technologies had not only made the duties of clients within the prison administration industry easier but safer.
Though we are still very far away from living in a world that mimics sci-fi movies, in the near future police officers will not be conducting raids based upon perceived criminal intentions like most dystopian novels, technology still has a very significant role to play in policing not only our streets but our prison systems as well.
If you would like to read more about Securus Technologies and the role of technology in the prison system please click here.